Can I get partial refund for a missing/incorrect/bad item?
We are happy to announce that partial refunds have now been enabled on Foodhub. Please get in touch with us via chat or email at firstname.lastname@example.org, and we will be happy to sort this issue for you.
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
Order got cancelled, so I need a refund!
The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...
How do I save new card details?
If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
Payment processed but order not confirmed.
There is a system in place that will automatically issue your refund for when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and ...