General
How do I leave a review for the takeaway on the Foodhub website/App?
How to Leave Feedback on a Previous Order via the Foodhub Website or App Log in to your Foodhub account through the website or mobile app. Once logged in, locate and click on the ‘Reorder’ button: On the website, you’ll find it at the top right ...
How to unsubscribe from Foodhub promotional emails?
You can subscribe/unsubscribe to promotional emails and SMS from the Profile section of the My Account tab in FoodHub website/App. To unsubscribe the Foodhub promotional emails: Foodhub website Log into Foodhub account. Click on the dropdown button ...
I have not received my order but the takeaway shows it's online.
If your order is not received, this may be due to the reasons mentioned below: 1. Delay due to takeaway is busy with more orders. 2. Takeaway is closed early and not updated on the website. You can contact the takeaway to get an update of your order. ...
Maximum Cap For Discount Codes
Foodhub offers multiple discounts and contests where you can win codes and avail discounts. However, all Foodhub discount codes are capped at £5.
How do I save new card details?
If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
Become a Partner with Foodhub
How to become a partner? Foodhub is a new online food portal for customers to get all their favourite dishes at the click of a button. With a 0% commission model, using the latest technology, and dedicated customer service, Foodhub will help your ...
Do we have an instant credit System?
At the moment Foodhub does not provide any instant credit facility. We will update you if we provide any credit facilities. However, a refund can be credited to your Foodhub Wallet instantly which can be used for your next orders.
The Chatbot is not able to help / How do I speak to an Agent?
We are sorry to hear that you did not get assistance from the Chatbot. If you are facing an issue or your query is not resolved with chatbot and would like to connect with an agent text as "speak to an agent" and it will transfer you to one of the ...
I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at hello@foodhub.com You can share the order number or screenshot of the email to resolve the issue.
I did not get an order confirmation email?
If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with ...
I got an SMS to pay by card for my cash order
If you placed an order online through the Foodhub online portal and chose cash payment, you will receive an automated message or email to pay by card on just a single click link. It is a simple and secure process. If you still prefer to pay cash, ...
How do I send a file/ Image/ Screenshot on the Live Chat?
You can share attachments in Live Chat after the chatbot replies. Once the chatbot replies, the attachment logo displays. Click on attachment logo a popup window opens, select the file and share the attachment (Image/screenshot).
How do I download the Foodhub App for Android / iOS ?
You can download the Foodhub App from the homepage of our website. You can also download the app on clicking on the below link respective to your mobile OS: For iOS - https://apps.apple.com/us/app/foodhub-online-takeaways/id1201845916?ls=1 For ...
Why am I suspended?
Sorry to hear that. We have recently installed security safeguards on Foodhub that will instantly suspend a customer's Foodhub account if they have been blacklisted by one of our partnered takeaways. This has been done due to security concerns. We ...
Where can I find the Terms and Conditions on Foodhub?
You can read terms and conditions of Foodhub on our website or app. Terms and conditions option available at the bottom of homepage. Just one click to view Terms and Conditions
How can I offer a suggestion?
If you have any suggestions about our website, your ordering experience, the takeaway, or anything else in general, please let us know. Our goal is to make the user experience as quick, secure, and efficient as possible. Your feedback is valuable to ...
How can I suggest a Takeaway?
We are happy to hear a suggestion from you. If you would like to suggest a takeaway, please send us the takeaway name and address with a contact number to hello@foodhub.com . We will try our best to get the takeaway on board. We look forward to ...
Is it bring your own Booze (BYOB)?
Not all takeaways will allow bringing in your own Alcohol. We request you to get in touch with the takeaway directly and they will be able to help you with your query. The takeaway contact details are available on the takeaway website on the 'About' ...
Can Foodhub reviews be deleted or modified?
Customers who place orders through the Foodhub website or app and leave a review can edit or delete their review within 14 days of posting it. This gives users the flexibility to update their feedback based on changes in their experience or correct ...
How to clear cache and cookies on Android Phones.
Please follow the below steps: 1. On your Android phone or tablet, open the Chrome app. 2. At the top right, tap More. 3. Tap History. Clear browsing data. 4. At the top, choose a time range. To delete everything, select "All time". 5. Next to ...