General
How to create a new account on Food Hub?
Thank you for your interest! Learn how to sign up with Foodhub and order your food. Click on the Login in Foodhub website or app and choose Create an Account for signup. After choosing Create an Account, enter the email and required details and then ...
What is my savings through Foodhub?
Foodhub Savings are total savings on your orders through discounts on a weekly basis, this will be calculated from Monday to Sunday. They will get updated on a daily basis. The Foodhub savings details will be available in the Order History. Login to ...
How to add a voucher/coupon code?
It is easy to avail a coupon. Add the items to your Basket. Make sure that the items that you add are eligible for the offer. In the Basket just below the subtotal you will be able to see a field “Enter the Coupon Code”. Add the coupon code and click ...
I lost my discount code/Discount Code Disappears
Coupon code will be provided by the takeaways. For any queries regarding the coupon code kindly contact the Takeaway. You can find the Takeaway contact details on View Info of the Takeaway website.
Why can't I login?
This may be due to an incorrect email address, wrong password, or your account is not set up yet. If you haven't signed up with us, please register using your email address and phone number. If you are already a registered customer and having issues ...
My order was cancelled
The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you. On cancellation, you can choose to ...
How to clear cache and cookies in IOS phones.
1. On your iPhone or iPad, open the Chrome app. 2. At the bottom, tap More. 3. Tap History. Clear browsing data. 4. Make sure there's a checkmark next to "Cookies, Site Data," and "Cached Images and Files." 5. Tap Clear browsing data.
How to clear the history and cookies from Safari on your iPhone, iPad, or iPod touch Or How to clear the history and cookies on your phone?
Learn how to delete your history, cookies, and cache in Settings. For Android 1. Open the Chrome app on your phone. 2. Click on More at the top right of the screen. 3. Click on History and click on Clear browsing data. 4. Make sure to select the ...
How do I leave a review for the takeaway on the Foodhub website?
Login to the Foodhub website. Click on the dropdown button on the top right corner of the website next to your account name. Click on order history from the dropdown and your previous orders will be listed. Select the order you want to leave feedback ...
How to unsubscribe from Foodhub promotional emails?
You can subscribe/unsubscribe to promotional emails and SMS from the Profile section of the My Account tab in FoodHub website/App. To unsubscribe the Foodhub promotional emails: Foodhub website Log into Foodhub account. Click on the dropdown button ...
I have not received my order but the takeaway shows it's online.
If your order is not received, this may be due to the reasons mentioned below: 1. Delay due to takeaway is busy with more orders. 2. Takeaway is closed early and not updated on the website. You can contact the takeaway to get an update of your order. ...
Maximum Cap For Discount Codes
Foodhub offers multiple discounts and contests where you can win codes and avail discounts. However, all Foodhub discount codes are capped at £5.
How do I save new card details?
If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
Become a Partner with Foodhub
How to become a partner? Foodhub is a new online food portal for customers to get all their favourite dishes at the click of a button. With a 0% commission model, using the latest technology, and dedicated customer service, Foodhub will help your ...
Do we have an instant credit System?
At the moment Foodhub does not provide any instant credit facility. We will update you if we provide any credit facilities. However, a refund can be credited to your Foodhub Wallet instantly which can be used for your next orders.
The Chatbot is not able to help / How do I speak to an Agent?
We are sorry to hear that you did not get assistance from the Chatbot. If you are facing an issue or your query is not resolved with chatbot and would like to connect with an agent text as "speak to an agent" and it will transfer you to one of the ...
I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at hello@foodhub.com You can share the order number or screenshot of the email to resolve the issue.
I did not get an order confirmation email?
If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with ...
I got an SMS to pay by card for my cash order
If you placed an order online through the Foodhub online portal and chose cash payment, you will receive an automated message or email to pay by card on just a single click link. It is a simple and secure process. If you still prefer to pay cash, ...
How do I send a file/ Image/ Screenshot on the Live Chat?
You can share attachments in Live Chat after the chatbot replies. Once the chatbot replies, the attachment logo displays. Click on attachment logo a popup window opens, select the file and share the attachment (Image/screenshot).
How do I download the Foodhub App for Android / iOS ?
You can download the Foodhub App from the homepage of our website. You can also download the app on clicking on the below link respective to your mobile OS: For iOS - https://apps.apple.com/us/app/foodhub-online-takeaways/id1201845916?ls=1 For ...
Why am I suspended?
Sorry to hear that. We have recently installed security safeguards on Foodhub that will instantly suspend a customer's Foodhub account if they have been blacklisted by one of our partnered takeaways. This has been done due to security concerns. We ...
Where can I find the Terms and Conditions on Foodhub?
You can read terms and conditions of Foodhub on our website or app. Terms and conditions option available at the bottom of homepage. Just one click to view Terms and Conditions
How can I offer a suggestion?
If you have any suggestions about our website, your ordering experience, the takeaway, or anything else in general, please let us know. Our goal is to make the user experience as quick, secure, and efficient as possible. Your feedback is valuable to ...
How can I suggest a Takeaway?
We are happy to hear a suggestion from you. If you would like to suggest a takeaway, please send us the takeaway name and address with a contact number to hello@foodhub.co.uk . We will try our best to get the takeaway on board. We look forward to ...
Is it bring your own Booze (BYOB)?
Not all takeaways will allow bringing in your own Alcohol. We request you to get in touch with the takeaway directly and they will be able to help you with your query. The takeaway contact details are available on the takeaway website on the View ...
How do I log out of Foodhub?
If you are logged out it might be because of being inactive for a long time or a new version has been released. Foodhub website: Click on the Login option on the right corner of the screen, then enter the registered email and password to log back ...
How to Delete Foodhub Account?
We are sorry to hear that you want to delete your account. While you will no longer receive the same benefits. If you wish to delete your account due to more promotional emails and SMS then you can unsubscribe these from your My Account. It does not ...
Can Foodhub reviews be deleted or modified?
Foodhub reviews can’t be deleted or modified, this is to offer the best experience possible to our users. In extremely rare cases Foodhub may remove the review to be compliant with data protection laws when private information such as a phone number, ...
How to clear cache and cookies on Android Phones.
Please follow the below steps: 1. On your Android phone or tablet, open the Chrome app. 2. At the top right, tap More. 3. Tap History. Clear browsing data. 4. At the top, choose a time range. To delete everything, select "All time". 5. Next to ...
Placed an order but payment gone through twice.
This means the duplicate payment will be automatically credited back to your account within 3-5 business days. Just to be sure please log in to your Foodhub account and go to 'Order History. If there are two orders reflected in your account, then ...