Foodhub | General | Knowledge Base

General
How can I offer a suggestion?
? We Value Your Feedback! If you have any suggestions about our website, your ordering experience, the takeaway, or anything else in general, please let us know. ? Our Mission, Our goal is to make the user experience as quick, secure, and efficient ...
How can I suggest a Takeaway?
? We Are Happy to Hear Your Suggestions! ? If you would like to suggest a takeaway, please send us: ?️ The takeaway name ? The takeaway address ? A contact number ✉️ Send all details to hello@foodhub.com. We’ll do our best to get the takeaway on ...
Is it bring your own Booze (BYOB)?
? Bringing Your Own Alcohol ? Not all takeaways allow bringing in your own alcohol. ? We kindly request you to get in touch with the takeaway directly — they’ll be able to assist you with your query. ? The takeaway contact details are available ...
How to clear cache and cookies on Android Phones.
Please follow the below steps: 1. On your Android phone or tablet, open the Chrome app. 2. At the top right, tap More. 3. Tap History. Clear browsing data. 4. At the top, choose a time range. To delete everything, select "All time". 5. Next to ...

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Can I get partial refund for a missing/incorrect/bad item?
We are happy to announce that partial refunds have now been enabled on Foodhub. Please get in touch with us via chat or email at hello@foodhub.com, and we will be happy to sort this issue for you.
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
Order got cancelled, so I need a refund!
You can cancel your order before the takeaway accepts it. Just go to your order details and cancel it there. If the order is accepted, you’ll need to contact the takeaway directly to request a cancellation. You can find their contact details under ...
How do I save new card details?
If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
How can I get my refund?
Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint. Procedure For us ...

General