General
Need to Find Your Order ID? We've Made It Easy!
Once your order is placed and accepted, your Order ID will be clearly shown right on the Order Status screen — not just on your receipt. ✅ How does your Order ID help you? Your Order ID is important when you: To contact Foodhub for support Track your ...
How do I cancel my order?
If the restaurant hasn’t accepted your order yet, you can cancel it through the Order Summary section. If the restaurant has started preparing your order, you’ll need to contact us on Live Chat, and we’ll assist you further. Glad we could help! ? ...
How do I check where my order is?
? Once your order is placed and accepted by the takeaway, you can check your order status by following these steps: ? Log in to your account. ? Select the Reorder option. ? Find your recently placed order. ? Click on the Track Order option. ? ...
What is Marketplace fee?
? Important Service Update ⬆️ In order to provide our customers with the very best service, our costs are increasing significantly as we align with the wider online food ordering market. ? As a direct result, we have increased our investment in ...
I paid by card but I was asked to pay by cash on delivery?
⚠️ Duplicate Payment Alert ? If you have already paid for your order by card on the Foodhub website, but the driver has charged you again, please: ? Report this to the takeaway OR ? Contact us on Live Chat ? Be sure to have your order number ...
How do I place an order?
? To place an order: ? Click on the following link: https://www.foodhub.co.uk/ ? Login to your account. ? Enter your postcode – it will pull up all takeaways that deliver to your location. ? Select your takeaway and start ordering!
The delivery driver made me feel unsafe.
? Delivery Driver Conduct At all times, delivery drivers are expected to be courteous ? and follow our community norms ?. Unprofessional behaviour will not be condoned ❌ ? Report an Issue If your delivery driver made you feel uncomfortable in any ...
Sort and Filter Takeaways
What is this feature about? The Sort and Filter feature in the Foodhub app helps you quickly narrow down your store search based on what matters most to you like distance, delivery time, discounts, and hygiene ratings. You can find these options on ...
How do I know if the takeaway is closed or open?
On the Foodhub Website Takeaways that are opened will be listed under "TAKEAWAYS CURRENTLY OPEN'' and mentioned the number of takeaways currently opened. Order Now option will be available for the opening hours of the Takeaway. Takeaways that are ...
Where can I find the contact details/phone number and location of the takeaway?
The takeaway contact details will be available on the takeaway website. Click on the VIEW INFO on the right top corner of the takeaway website you ordered from. You can find the Location of the Takeaway with the phone number on the bottom left of the ...
How do I sort my takeaway search results on Foodhub?
You can find the SORT BY button on the top right side of the search bar where you can sort by Random, Alphabetical, Discounts, Distance and Rating.
How far is the takeaway from me?
When you search for a takeaway using your postcode, takeaways will be listed in order of distance from you by default. The distance to the takeaway can be found in the search result.
Does Foodhub take care of delivery currently?
Foodhub does not provide delivery services currently. Foodhub is an online ordering service that connects customers with takeaways in their area. The takeaway themselves are in charge of the deliveries.
How can I suggest a menu item?
If you would like to suggest a menu item that you want the takeaway to include in their menu please send us an email to hello@foodhub.com with the takeaway name and postcode and we will be sure to pass on your request to them. You can also contact us ...
Is Foodhub Savings and Foodhub Wallet the same?
Foodhub savings Foodhub savings are the total savings on your orders through discounts. The total amount of savings will be available in the order history. Foohub wallet Foodhub Wallet is an e-wallet where you can choose to receive the funds for ...
Will my name appear if I leave a review?
The name that is saved in the Profile Page will be taken automatically, the first name will appear by default on your review. If you want to change the name that appears on the review, kindly change and save the name on your Profile Page before you ...
How much have I saved by ordering on Foodhub?
Foodhub Savings are calculated by combining the total amount of discounts that all consumers saved on a weekly basis, these figures are from Monday to Sunday. They will get updated on a daily basis. To check how much you have saved from your past ...
A takeaway is permanently shut/not trading - How do I report this?
If you come across a takeaway that shows as open on the website but they are permanently shut/not trading, please report this to us so that we can investigate it further. You can contact us through Live chat Or email us at hello@foodhub.com
What is Datman?
Datman LTD offers https://datman.je/contact-us/ merchant services and data analysis to businesses throughout Europe. Datman LTD is an expert in online card processing and data management. Datman LTD helps business owners across the country achieve ...
How can I get the Takeaway contact number?
The Takeaway contact number can be viewed on the contact us page of the website. OR You can also view the video below for steps on how to find the Takeaway's contact number.
How to create a new account on Food Hub?
Thank you for your interest! Learn how to sign up with Foodhub and order your food. Click on the Login in Foodhub website or app and choose Create an Account for signup. After choosing Create an Account, enter the email and required details and then ...
What is my savings through Foodhub?
Foodhub Savings are total savings on your orders through discounts on a weekly basis, this will be calculated from Monday to Sunday. They will get updated on a daily basis. The Foodhub savings details will be available in the Order History. Login to ...
How to add a voucher/coupon code?
It is easy to avail a coupon. Add the items to your Basket. Make sure that the items that you add are eligible for the offer. In the Basket just below the subtotal you will be able to see a field “Enter the Coupon Code”. Add the coupon code and click ...
I lost my discount code/Discount Code Disappears
Coupon code will be provided by the takeaways. For any queries regarding the coupon code kindly contact the Takeaway. You can find the Takeaway contact details on View Info of the Takeaway website.
Why can't I login?
This may be due to an incorrect email address, wrong password, or your account is not set up yet. If you haven't signed up with us, please register using your email address and phone number. If you are already a registered customer and having issues ...
My order was cancelled
The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you. On cancellation, you can choose to ...
How to clear cache and cookies in IOS phones.
1. On your iPhone or iPad, open the Chrome app. 2. At the bottom, tap More. 3. Tap History. Clear browsing data. 4. Make sure there's a checkmark next to "Cookies, Site Data," and "Cached Images and Files." 5. Tap Clear browsing data.
How to clear the history and cookies from Safari on your iPhone, iPad, or iPod touch Or How to clear the history and cookies on your phone?
Learn how to delete your history, cookies, and cache in Settings. For Android 1. Open the Chrome app on your phone. 2. Click on More at the top right of the screen. 3. Click on History and click on Clear browsing data. 4. Make sure to select the ...
How to unsubscribe from Foodhub promotional emails?
You can subscribe/unsubscribe to promotional emails and SMS from the Profile section of the My Account tab in FoodHub website/App. To unsubscribe the Foodhub promotional emails: Foodhub website Log into Foodhub account. Click on the dropdown button ...
I have not received my order but the takeaway shows it's online.
If your order is not received, this may be due to the reasons mentioned below: 1. Delay due to takeaway is busy with more orders. 2. Takeaway is closed early and not updated on the website. You can contact the takeaway to get an update of your order. ...
Maximum Cap For Discount Codes
Foodhub offers multiple discounts and contests where you can win codes and avail discounts. However, all Foodhub discount codes are capped at £5.
How do I save new card details?
If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
Become a Partner with Foodhub
How to become a partner? Foodhub is a new online food portal for customers to get all their favourite dishes at the click of a button. With a 0% commission model, using the latest technology, and dedicated customer service, Foodhub will help your ...
Do we have an instant credit System?
At the moment Foodhub does not provide any instant credit facility. We will update you if we provide any credit facilities. However, a refund can be credited to your Foodhub Wallet instantly which can be used for your next orders.
The Chatbot is not able to help / How do I speak to an Agent?
We are sorry to hear that you did not get assistance from the Chatbot. If you are facing an issue or your query is not resolved with chatbot and would like to connect with an agent text as "speak to an agent" and it will transfer you to one of the ...
I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at hello@foodhub.com You can share the order number or screenshot of the email to resolve the issue.
I did not get an order confirmation email?
If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with ...
I got an SMS to pay by card for my cash order
? Payment Instructions for Cash Orders ? If you placed an order online through the Foodhub online portal and selected cash payment, you will receive an ✉️ automated message or email with a ? single-click link to pay by card. ✅ It’s a simple and ? ...
How do I send a file/ Image/ Screenshot on the Live Chat?
? How to Share Attachments in Live Chat ? You can share attachments in Live Chat after the chatbot replies. ➕ Once the chatbot responds, a ➕ plus icon appears next to the response bar. ? Click on the attachment icon. ? A popup window will open. ...
Where can I find the Terms and Conditions on Foodhub?
You can read terms and conditions of Foodhub on our website or app. Terms and conditions option available at the bottom of homepage. Just one click to view Terms and Conditions
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