Why haven't I received the refund to my wallet yet?

Why haven't I received the refund to my wallet yet?

You will be able to get the refund to your Foodhub Wallet if the order is cancelled.

Once the order is cancelled, an immediate refund will be processed to the Foodhub Wallet.

These could be the reasons why the funds were not credited to your wallet -

1. Logged into a Native Account: The customer signed in using a native account (e.g., Apple, Google, Facebook login), not directly through FoodHub.
What to Do: Advise the customer to log in directly to their FoodHub account. Let them know that the wallet feature is only supported on FoodHub accounts.

2.   Logged into a Different Account: The customer is not using the email address that was used to place the order.
What to Do: Ask the customer to log out and sign in using the correct registered email address.- Order is placed via guest checkout

3. ‌Order Placed via Guest Checkout: The customer placed the order without creating or logging into a FoodHub account.
 What to Do: Explain that since the order was placed as a guest, the refund will be automatically credited back to their card within 3 to 5 business days.

4.‌ Wallet Funds Already Transferred to Card: The customer has already moved the refund from their wallet to their card.
 What to Do: Check the wallet transaction history. If confirmed, inform the customer that the funds are on the way and will reflect in their account within 3 to 5 business days.

5. Refund Sent Directly to Bank Account: In rare cases—such as when the takeaway processes the refund or the order is automatically cancelled—the funds bypass the wallet.
What to Do: Let the customer know that the refund will be credited directly to their bank account within 3 to 5 business days.

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