Why haven't I received the refund to my wallet yet?

Why haven't I received the refund to my wallet yet?

You will be able to get the refund to your Foodhub Wallet if you have Saved Card information in your account and if the order is cancelled by the takeaway.

Once the order is cancelled, an email is sent with the option for you to Choose between Card or Foodhub Wallet.

These could be the reasons why the funds were not credited to your wallet -

- The order was not cancelled by the takeaway

- You don't have Saved Card information in your account

- The takeaway has made a direct refund back to your card

- If you do not choose the wallet option within 24 hours from the time the order cancellation email was sent then the refund goes back automatically to your card.

    • Related Articles

    • What is Foodhub Wallet?

      Food hub Wallet The main purpose of the wallet is to make the refund process quicker and easier for all. You can utilize the credit in your wallet to place an order from any takeaway of your choice. When an order is canceled by the takeaway, you will ...
    • What is a Foodhub Wallet?

      Foodhub Wallet is an e-wallet where you can choose to receive the funds for cancelled online payment orders. The refunds will be credited to the Foodhub wallet instantly. If you select a card for the refund, the process of refund may take 3 to 5 ...
    • How can I get my refund?

      Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint. Procedure For us ...
    • Can I get partial refund for a missing/incorrect/bad item?

      We are happy to announce that partial refunds have now been enabled on Foodhub. Please get in touch with us via chat or email at hello@foodhub.com, and we will be happy to sort this issue for you.
    • Where can I see the refunded amount in my Foodhub Wallet?

      Foodhub Wallet on the Website - Go to the Foodhub Wallet option by clicking on the drop-down next to your name on the top right corner of the website. You can find the balance and refund history on the Wallet Page. Foodhub Wallet on the Mobile APP - ...