Where can I get help if I have an issue with the FoodHub App?
You can find everything in the Support section! It has five options: Help Center, My Tickets, Contact Us, Live Chat, and Order Now.
The Help Center gives you access to a knowledge base with answers to common consumer-related queries.
The My Tickets option lets you view any existing tickets that were created from previous chats.
You can use the Contact Us and Live Chat options to reach us via email or chat for real-time support.
Clicking Order Now will take you straight back to the Home page so you can place an order.
We are here to help! 😊🍕
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We're Here to Help! The quickest way to get support is through the Foodhub app or website. Using the Foodhub Website: Log in to your account. Click on the ‘More’ option in the top right corner. Scroll down, click ‘More’ again, and select ‘Support’. ...
Can I edit My order?
Unfortunately, once an order is placed, you can’t make changes through the Foodhub website or app. You can call the takeaway directly and request the changes. Just go to the takeaway’s page and click "View Info" in the top right corner. You’ll see ...
Can I get partial refund for a missing/incorrect/bad item?
We are happy to announce that partial refunds have now been enabled on Foodhub. Please get in touch with us via chat or email at hello@foodhub.com, and we will be happy to sort this issue for you.
How do I cancel my order?
If the restaurant hasn’t accepted your order yet, you can cancel it through the Order Summary section. If the restaurant has started preparing your order, you’ll need to contact us on Live Chat, and we’ll assist you further. Glad we could help! ? ...
How can I get my refund?
Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint. Procedure For us ...