Placed an order but payment gone through twice.
This means the duplicate payment will be automatically credited back to your account within 3-5 business days.
Just to be sure please log in to your Foodhub account and go to 'Order History'. If there are two orders reflecting in your account, then this means that you have placed the order twice. Please get in touch with the restaurant to cancel one of them. If this isn't the case then the duplicate payment will be automatically credited back by your own bank within 3-5 working days.
In case if you still have issues with the duplicate payment refund, please contact Datman, who processes all the payments.
How did this happen?
While placing an order through our website or app sometimes you might be charged twice. This scenario occurs very rarely and is usually due to internet connectivity issues or server latency problems between the banks. When you check your bank statement it will show as pending. This is often known as a shadow payment in the banking sector.
Related Articles
Placed an order but payment gone through twice.
If you’ve been charged twice, don’t worry — the duplicate payment will usually be refunded to your account automatically within 3–5 business days. To check, log in to your Foodhub account and go to ‘Reorder tab.’ If you see two orders, it means the ...Payment deducted Twice / I can see Duplicate Transaction.
When you make an online order, sometimes you might be charged twice for the same order. If you check with the Takeaway they might also confirm receiving your order once. This scenario occurs when the payment is stuck between the systems. This can ...Payment deducted Twice / I can see Duplicate Transaction.
In rare cases, a card transaction may be charged twice due to a processing error or bank issue. If this happens, your bank will usually notify you and process a refund within their standard time frame. If you don’t receive the refund, please contact ...Can I edit My order?
Unfortunately, once an order is placed, you can’t make changes through the Foodhub website or app. You can call the takeaway directly and request the changes. Just go to the takeaway’s page and click "View Info" in the top right corner. You’ll see ...Payment processed but order not confirmed.
There is a system in place that will automatically issue your refund for when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and ...