Payment processed but order not confirmed.
There is a system in place that will automatically issue your refund when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and then placing your order once again.
The payment will be automatically credited back to your account within 3-5 business days. If it isn't refunded in 3-5 business days or if it is deducted from your account, we request that you reach out to us via live chat or email us at hello@foodhub.com
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Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email, and we will look into it for you and arrange for a refund (if applicable). An order ...
Placed an order but payment gone through twice.
If you’ve been charged twice, don’t worry — the duplicate payment will usually be refunded to your account automatically within 3–5 business days. To check, log in to your Foodhub account and go to ‘Reorder tab.’ If you see two orders, it means the ...
My order was cancelled
The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you. On cancellation, you can choose to ...
Need to Find Your Order ID? We've Made It Easy!
Once your order is placed and accepted, your Order ID will be clearly shown right on the Order Status screen — not just on your receipt. How does your Order ID help you? Your Order ID is important when you: Try to contact Foodhub for support Track ...
Can I edit my order?
Once an order is placed, unfortunately, changes can't be made through the Foodhub website or app. However, you can contact the takeaway directly to request any changes. Simply visit the takeaway’s page and click on "View Info" in the top right corner ...