Order got cancelled, so I need a refund!
The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid.
You can cancel the order till the takeaway accepts the order. If a takeaway accepts the order you can contact the takeaway to cancel the order and you can contact our customer service on Live Chat. If you already paid we will update you on the refund.
You can find the contact details of the takeaway under VIEW INFO on the right top corner of the takeaway website.
You can reach out to our customer services on Live Chat.
My order was cancelled
The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you. On cancellation, you can choose to ...
I placed an order by mistake I need to get a refund.
The online ordering system is very easy to order. You just have to follow few steps to complete the order. Few customers might try to check some information online but they might end up placing an order. Sometimes customers end up placing an order ...
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
Why haven't I received the refund to my wallet yet?
You will be able to get the refund to your Foodhub Wallet if you have Saved Card information in your account and if the order is cancelled by the takeaway. Once the order is cancelled, an email is sent with the option for you to Choose between Card ...
I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at firstname.lastname@example.org You can share the order number or screenshot of the email to resolve the issue.