My order was cancelled

My order was cancelled

The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you.


On cancellation, you can choose to order from different takeaways.

If the takeaway cancels orders, you get a refund of the payment, if already paid





You can reach out to our customer services on Live Chat.






    • Related Articles

    • Order got cancelled, so I need a refund!

      You can cancel your order before the takeaway accepts it. Just go to your order details and cancel it there. If the order is accepted, you’ll need to contact the takeaway directly to request a cancellation. You can find their contact details under ...
    • Order was not delivered.

      If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
    • Can I edit My order?

      Unfortunately, once an order is placed, you can’t make changes through the Foodhub website or app. You can call the takeaway directly and request the changes. Just go to the takeaway’s page and click "View Info" in the top right corner. You’ll see ...
    • Can I order in advance?

      Yes! You can place a scheduled order for delivery or collection from takeaways that offer pre-orders. It’s simple! Just follow these steps: Log in to the Foodhub website or app. Choose a takeaway that offers pre-orders. Select your food items – ...
    • How do I cancel my order?

      If the restaurant hasn’t accepted your order yet, you can cancel it through the Order Summary section. If the restaurant has started preparing your order, you’ll need to contact us on Live Chat, and we’ll assist you further. Glad we could help! ? ...