My order was cancelled

The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as items being out of stock, the takeaway closed early, or the driver being unable to reach you.

On cancellation, you can choose to order from different takeaways.

If the takeaway cancels orders, you get a refund of the payment, if already paid. 

You can reach out to our customer services on Live Chat.

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• Order got cancelled, so I need a refund!

  The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...

• Order was not delivered.

  If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...

• Can I edit My order?

  Unfortunately, once an order is placed, you can’t make changes through the Foodhub website or app. You can call the takeaway directly and request the changes. Just go to the takeaway’s page and click "View Info" in the top right corner. You’ll see ...

• Can I order in advance?

  You can order food from a specific takeaway which is providing scheduled order/pre-order for delivery or collection from the takeaway. Schedule the pre-order: Login to the Foodhub website or App. Select the takeaways which provide pre-order on the ...

• How do I cancel my order?

  As long as the restaurant has not accepted your order, you are able to cancel your order in order summary help. If the restaurant started preparing your order and you want to cancel, please contact us in Live Chat. Foodhub Website Foodhub App