I have not received my order but the takeaway shows it's online.

If your order is not received, this may be due to the reasons mentioned below:

1. Delay due to takeaway is busy with more orders.

2. Takeaway is closed early and not updated on the website.

You can contact the takeaway to get an update of your order. Find the contact details of the takeaway under VIEW INFO on the right top corner of the takeaway website. 

Or

You can reach out to our Foodhub customer services on Live Chat.

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• Can I order in advance?

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• Is there any additional charges for online orders/payments?

  Food hub does not have any additional charges. However, there will be a transaction fee of 3.4%+£ 0.20 p which will be taken for each online transaction.