I have not received my order but the takeaway shows it's online.

I have not received my order but the takeaway shows it's online.

If your order is not received, this may be due to the reasons mentioned below:

1. Delay due to takeaway is busy with more orders.
2. Takeaway is closed early and not updated on the website.

You can contact the takeaway to get an update of your order. Find the contact details of the takeaway under VIEW INFO on the right top corner of the takeaway website. 

Or

You can reach out to our Foodhub customer services on Live Chat.


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