I have not received my order but the takeaway shows it's online.

If your order is not received, this may be due to the reasons mentioned below:

1. Delay due to takeaway is busy with more orders.

2. Takeaway is closed early and not updated on the website.

You can contact the takeaway to get an update of your order. Find the contact details of the takeaway under VIEW INFO on the right top corner of the takeaway website. 

Or

You can reach out to our Foodhub customer services on Live Chat.

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• Can I edit My order?

  Unfortunately, once an order is placed, you can’t make changes through the Foodhub website or app. You can call the takeaway directly and request the changes. Just go to the takeaway’s page and click "View Info" in the top right corner. You’ll see ...

• How do I place an order?

  ? To place an order: ? Click on the following link: https://www.foodhub.co.uk/ ? Login to your account. ? Enter your postcode – it will pull up all takeaways that deliver to your location. ? Select your takeaway and start ordering!

• How to save a takeaway in your "Favourite" list?

  ? Login to your Foodhub account ?️ Select the takeaway of your choice ❤️ Tap the heart icon at the top right corner This allows you to like and save your favourite restaurants and takeaways for quick access when placing future orders! Your saved ...

• How do I check where my order is?

  ? Once your order is placed and accepted by the takeaway, you can check your order status by following these steps: ? Log in to your account. ? Select the Reorder option. ? Find your recently placed order. ? Click on the Track Order option. ? ...

• Order was not delivered.

  If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...