I got an SMS to pay by card for my cash order
If you placed an order online through the Foodhub online portal and chose cash payment, you will receive an automated message or email to pay by card on just a single click link. It is a simple and secure process.
If you still prefer to pay cash, ignore the message and email.
I paid by card but I was asked to pay by cash on delivery?
You already paid for the order by card on our Foodhub website, but the driver has charged for the order again. Please report this to the takeaway or contact us on Live Chat and be sure to have your order number on hand so we can help right away. ...
I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at firstname.lastname@example.org You can share the order number or screenshot of the email to resolve the issue.
Order got cancelled, so I need a refund!
The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...
How do I save new card details?
If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...