I got an SMS to pay by card for my cash order
Payment Instructions for Cash Orders
If you placed an order online through the Foodhub online portal and selected cash payment, you will receive an automated message or email with a single-click link to pay by card.
It’s a simple and secure process.
If you still prefer to pay cash, you can simply ignore the message and email.
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I paid by card but I was asked to pay by cash on delivery?
Duplicate Payment Alert If you have already paid for your order by card on the Foodhub website, but the driver has charged you again, please: Report this to the takeaway OR Contact us on Live Chat Be sure to have your order number handy so we can ...
Order got cancelled, so I need a refund!
You can cancel your order before the takeaway accepts it. Just go to your order details and cancel it there. If the order is accepted, you’ll need to contact the takeaway directly to request a cancellation. You can find their contact details under ...
I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at hello@foodhub.com You can share the order number or screenshot of the email to resolve the issue.
Need to Find Your Order ID? We've Made It Easy!
Once your order is placed and accepted, your Order ID will be clearly shown right on the Order Status screen — not just on your receipt. How does your Order ID help you? Your Order ID is important when you: Try to contact Foodhub for support Track ...
Can I edit my order?
Once an order is placed, unfortunately, changes can't be made through the Foodhub website or app. However, you can contact the takeaway directly to request any changes. Simply visit the takeaway’s page and click on "View Info" in the top right corner ...