I did not place an order but I have got an order confirmation email.

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• I did not get an order confirmation email?

  If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with ...

• Order was not delivered.

  If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email, and we will look into it for you and arrange for a refund (if applicable). An order ...

• I got an SMS to pay by card for my cash order

  Payment Instructions for Cash Orders If you placed an order online through the Foodhub online portal and selected cash payment, you will receive an automated message or email with a single-click link to pay by card. It’s a simple and secure process. ...

• How do I find takeaways near me on the FoodHub App and place an order

  Super Simple Open the FoodHub App and enter your postcode. On the Home page, tap the search option to find takeaways based on your food preferences. The app will display a list of available takeaways in your area. Now just place your order and enjoy ...

• Payment processed but order not confirmed.

  There is a system in place that will automatically issue your refund when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and then ...