I did not get an order confirmation email?
If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam.
You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with your name and email address used to place the order and we can confirm the order for you.
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I did not place an order but I have got an order confirmation email.
If you did not place an order but if you have received an email regarding order confirmation, please contact us on Live Chat or email us at hello@foodhub.com You can share the order number or screenshot of the email to resolve the issue.
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email, and we will look into it for you and arrange for a refund (if applicable). An order ...
How can I get my refund?
Refunds & Compensation If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support, and we will do our best to resolve your complaint. Procedure For us ...
How do I manage offers I get from FoodHub?
✅ Easy! There’s an "Email" ? and "SMS" ? toggle in the app. You can use them to opt in or out of receiving offers. Just ? toggle it off, and you won’t get any more notifications. ? Happy to help!
Placed an order but payment gone through twice.
If you’ve been charged twice, don’t worry — the duplicate payment will usually be refunded to your account automatically within 3–5 business days. To check, log in to your Foodhub account and go to ‘Reorder tab.’ If you see two orders, it means the ...