How can I get my refund?
Refunds & Compensation
If you are unsatisfied with an order or service from a takeaway and would like to get a refund, you can reach out to us through our live chat or email support and we will do our best to resolve your complaint.
Procedure
For us to investigate your complaint it would be helpful if we have a few extra details in hand before we contact the takeaway on your behalf.
- Order ID
- Registered email address
- Registered phone number
- Photographic proof in case anything is visibly wrong with your order
Refund Modes
- Wallet
- Card
Please check your app or the cancellation email to choose whether you would like the refund into your Foodhub Wallet or your card saved on file.
If you choose a wallet, which we highly recommend, you will get the funds immediately and you can re-order from a different takeaway. If you choose a card, the refund will be credited back to your card.
Please note due to FCA legislation a refund to your card may take 3- 5 working days to reach you, but please rest assured that you will receive your money in the shortest possible time.
In the case you do not receive the option on the cancellation email or do not select any of the above within 24 hrs, the funds will be sent back to your card automatically.
If the takeaway initiates the refund directly from the merchant, you will not receive the option for a credit to your wallet. The refund will get credited straight to your bank account within 3 - 5 business days.
NOTE: If you choose to receive the funds in the Foodhub wallet you will not be able to get the refund back to your card.
Related Articles
Can I get partial refund for a missing/incorrect/bad item?
We are happy to announce that partial refunds have now been enabled on Foodhub. Please get in touch with us via chat or email at hello@foodhub.com, and we will be happy to sort this issue for you.I placed an order by mistake I need to get a refund.
The online ordering system is very easy to order. You just have to follow few steps to complete the order. Few customers might try to check some information online but they might end up placing an order. Sometimes customers end up placing an order ...Why haven't I received the refund to my wallet yet?
You will be able to get the refund to your Foodhub Wallet if you have Saved Card information in your account and if the order is cancelled by the takeaway. Once the order is cancelled, an email is sent with the option for you to Choose between Card ...Order got cancelled, so I need a refund!
The takeaway can cancel your order in some instances such as item out stock, Takeaway closed or driver unable to reach you . If takeaway cancels the orders you get a refund of the payment, if already paid. You can cancel the order till the takeaway ...I did not get an order confirmation email?
If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team or send us an email at hello@foodhub.com with ...